I'm assisting one of our clients in the distribution sector in its search for a bilingual Customer Service and Operations Support Assistant.
General responsibilities :
Account services :
- General support for the customer service team
- Customer service with key customer contacts
- Respond to customer inquiries about services or products
- Support the smooth running of the account/customer services team
- Assist in the planning and coordination of events, trade shows and product launches to increase brand visibility.
- Other duties and responsibilities you may be asked to perform by the Company
Operations support:
-Order entry, purchase order, receiving, routing to customer as appropriate and invoicing
- Sales reports, complaints, etc.
- Preparation of samples for customers
- Track orders on various sales platforms
- Follow-up of goods container receipts
- Exchanges and follow-ups with customers and representatives
- Miscellaneous filing, file maintenance
- Miscellaneous data entry
- Maintenance of container order files (transport information, customs, etc.)
- Experience in customer management, logistics and procurement
- Good interpersonal skills
- Experience in customer service and logistics
- Experience in interior design and building products (an asset)
products (an asset)
- Good communicator and team player
- Bilingual (French and English)